How We Are Different
When clients choose to do business with The Fairell Firm, they are in for a life changing experience. Gone are the days of antiquated lawyers with outdated tactics and poor customer service fueled by avoiding the client. At The Fairell Firm we do law differently and most importantly we treat our clients differently. The Fairell Firm difference starts with the notion that our clients are more than just a client. Clients of The Fairell Firm become a member of our team as we work together to fight for positive outcomes by using knowledge, strategy and preparation. We understand that our clients are going through what is likely the most difficult time in their life so we treat them with compassion and empathy. We believe that it is important to have an open communication relationship with our clients and we foster that belief by ensuring that every phone call and email is returned in a timely manner. Our clients never have to wonder what is happening with their case because we provide an online client portal where staff and the client can both upload and download documents, keep track of upcoming court dates, and send chat messages or emails to our team. In addition to our online portal options, The Fairell Firm provides a modern and welcoming office space for the client to come into the office when needed. Further, we believe that it is important for clients to know how their money is being used, so we ensure that our clients get a monthly invoice that details everything that has been done on their case. Our personal Injury clients receive frequent phone calls just to check on their treatment plans and overall well-being. Personal Injury clients of The Fairell Firm actually know their attorney, unlike what clients experience at big firms that advertise all over the radio.
The Fairell Firm difference is also rooted deeply in case preparation from the very beginning, whether is a custody case or an auto accident. When our team (client included) steps into a courtroom or a mediation office we are ready and fully prepared for the task ahead. We believe that being prepared is the key to success. Our clients can rest assured knowing that their lawyer knows their case and has listened to their concerns throughout the pendency of the litigation. We fight aggressively but respectfully for our clients and we pride ourselves on our supreme second to none reputation.
Lastly, The Fairell Firm difference is our dedication to changing the legal industry case by case by pushing the standard of representation to a level of excellence.
The Fairell Four – Core Values
Dedicated to a standard of excellence in client treatment and satisfaction by always ensuring empathy, warm and welcome interactions, consistent communication and client updates.
Committed to dominating the legal industry by obtaining and maintaining the new changes and developments to laws in our areas of practice.
Providing reputable and ethical representation that yields excellence in and out of the courtroom.
Zealously advocating our client interests while pursuing their desired outcome.
As a child, in my generation the “go to” answer when asked what you wanted to be when you grew up was always a doctor or a lawyer. I had settled in my kid-like mind that I would be a doctor. I never knew a doctor nor had I ever looked into what it took […]
Attorney Jephonne Roy holds a Bachelors degree in Social Science from Mercer University. She received her law degree from Atlanta’s John Marshall Law School. Attorney Roy has always been a leader and was not afraid to pursue her dreams of becoming an attorney, even in her mid-thirties with a family of four children to support. She excelled in […]
Attorney Kimberly B. Hall is setting a standard of excellence for the client experience with a Personal Injury case. Attorney Hall earned her Bachelor of Science Degree in Criminal Justice from The University of West Georgia. After graduation, Attorney Hall accepted a position at a personal injury firm in Decatur, Georgia as a paralegal. It […]
Hannah Cerda is a Legal Assistant at The Fairell Law Firm. She is currently working towards her bachelor’s degree in Legal studies. Immediately after graduation, Hannah intends on going to law school to receive her Juris Doctorate degree. To further her passion of the legal field, Hannah has spent many hours working and volunteering in […]
Dominique Kight is a legal assistant at The Fairell Firm. She holds a Bachelors Degree in Criminal Justice Administration and is currently pursuing a Masters Degree in Marriage and Family Therapy. Prior to joining The Fairell Firm, Dominique worked in the areas of Personal Injury and Wrongful Death and served as a Court Appointed Guardian […]
Alycia Vail is a legal assistant at The Fairell Firm. She holds a Bachelors Degree in History and is set to receive her law degree in 2019. Alycia joined The Fairell Firm as an Intern in 2017 to study the practice of Family Law and is now working in the areas of Family Law and […]